API troubleshooting and support
Common responses
| Status | Meaning | Next action |
|---|---|---|
400 | Invalid query or request payload | Re-check IDs, data types, and product configuration options. |
401 | Missing or invalid bearer token | Verify the header format and token source. Never send the token to support. |
404 | Product, resource, or order was not found | Confirm the ID belongs to the authenticated account. |
405 | Unsupported HTTP method | Check the method documented for the endpoint. |
Information to include in a support request
- UTC timestamp of the request
- Endpoint and HTTP method
- HTTP status and response body, with secrets removed
orderid,serviceid, or productpidinvolved- The
configoptionsnames and values used, excluding SSH keys and passwords
Object Storage note
The published Client API specification does not expose bucket or object operations. Use the S3-compatible endpoint and credentials provided for the Object Storage service for data-plane actions. Contact support if you need the endpoint, region, or supported S3 operation confirmed for your account.