Support
Open a support ticket when the customer area does not show the information you need, when access details look inconsistent, or when a task is not clearly available in the portal.
When to open a ticket
Open a ticket if:
- the endpoint or region is missing
- you cannot confirm the correct capacity or location
- a key rotation step is unclear
- usage or bucket information looks wrong
- a change you need is not clearly available in the customer area
What to include in the ticket
Include:
- the service name
- the region shown in the portal
- the affected bucket name, if applicable
- the approximate time of the issue
- the exact error message, if one exists
- what you were trying to do
Where to open the ticket
- Open the service page.
- In Actions, select Open Ticket.
- Describe the request or issue with as much context as possible.
tip
Faster troubleshooting
If the issue is related to credentials, usage, or buckets, include a short description of the client, script, or application involved.