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Support

Use support when the customer area does not behave as expected or when you need help performing an action safely.

Where to open a ticket​

  1. Sign in through the Customer Portal login page.
  2. Open the service page for the VPS.
  3. In the side menu, go to Actions.
  4. Click Open Ticket.

When it makes sense to contact support​

Open a ticket when:

  • you cannot access the VPS even with the correct details
  • a power action does not complete
  • the console does not open or does not load
  • backups do not work as expected
  • the firewall behavior does not match your rules
  • you need guidance before a sensitive action such as reinstallation

What to include in the ticket​

To speed up support, include:

  • the VPS name or hostname
  • the approximate time of the issue
  • the action you tried to perform
  • the result you observed
  • screenshots or visible messages, when available
Helpful support context:
- VPS name or hostname
- action attempted
- approximate time
- visible error message
- screenshot, if available
tip

Before you submit

If possible, confirm the basic service details first, such as hostname, IP address, and the page where the issue happened. This usually speeds up the first support response.